These terms and conditions apply to all goods and services supplied by Radrestore. Jump to: Pre-sales · Sales · Post-sales · Legal
1. Pre-sales
Pricing
Where pricing is shown on the website or in the Company’s literature, it is inclusive of Value Added Tax (VAT) charged at the prevailing UK rate, currently 20%.
Ownership of goods
All goods remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.
Quotes
Prices quoted for the purchase of goods or labour from the Company are valid for 14 days from the date of the written quote or email.
Dimensions
All our traditional radiators are individually hand cast and assembled, so the total lengths and widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipework. The Company will not be liable for any damage or losses incurred by the Purchaser or their representatives for installation of pipework prior to the goods being placed in situ. Unless otherwise specifically requested, radiators will be supplied bushed with ½” bottom pipe bushes.
Maximum assembly size
All our sectional radiators are assembled to a restricted size due to haulage and manoeuvrability considerations. For most radiators this will be 20 sections; larger models such as the Princess and Princess 3 Column are restricted to fewer sections. Radiators in excess of these sizes will be supplied up to the maximum size, together with additional sections, a radiator tool and assembly instructions for on-site assembly.
Painting & finishes
Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator and, although the Company will endeavour to meet the Purchaser’s requirements, it cannot be held responsible for failure to supply a particular primer colour. We recommend that primed radiators are painted with a 2-pack or similar enamel metal paint top coat (2–3 coats will suffice). Although radiators can be painted with almost any paint, some paint manufacturers tend to be reluctant to give guarantees for prolonged heat resistance, which is why we recommend the use of enamel paint. For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour or RAL chart must be used only as guidance. Please note that colours presented online will vary between different computers and monitors, and printed colours may vary slightly from the actual paint colour.
Polishing
Polished radiators are supplied coated with a thin layer of oil. Polished radiators should be kept oiled by applying a thin coat of oil every 2 months — this protects the cast iron from rusting. Oils used can be anything from Danish oils to WD40-type oils; they must be clear and long lasting. If you forget to oil your radiator then, depending on the moisture in the environment, a thin coat of rust may appear. This can easily be removed by applying a thin coat of ‘T-Cut’ and then re-oiling the radiator. Do not put damp clothes onto your radiators as this will cause them to rust. There are a number of different types of polished finish available in the UK — if the type of polished finish is of key importance (for example, to match other radiators), please let us know and we will endeavour to meet your requirements. A photo is always the best recourse in these circumstances.
Right of substitution
The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods, and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.
2. Sales
Invoice
It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.
Payment
Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. The Company reserves the right to charge interest on any late payments at the rate of 4% above the current Bank of England base rate (i.e. if the base rate is 5%, the interest levied by the Company would be 9% per annum).
Delivery
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. Purchasers are usually notified of confirmed delivery dates 2–3 days prior to dispatch. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.
Shipping
Radiators will be shipped by a pallet forwarding network using an HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hard-standing area. The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property. The Purchaser should warn the Company if there is restricted access, or soft or gravelled driveways. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a re-delivery fee should re-delivery be necessary. Cast iron radiators are very heavy — please ensure that either sufficient manpower or lifting gear is available to unload the pallet. For timed and/or Saturday deliveries the haulage company levies additional charges; please contact the Company for details. Small items will be shipped by Royal Mail. The Company will not be held responsible for any failure of the pallet forwarding network or Royal Mail to deliver within any specified period. See our Deliveries & Collections page for full practical details.
Acceptance of deliveries
Please ensure that goods are unpacked when they are delivered and checked against the delivery note. Any goods damaged in transit must be reported to us within 3 days of delivery. The Company will not be held liable for any damaged goods not reported to us within this three-day period. The Company cannot be held responsible for any damage occurring after delivery.
Back orders
Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.
Force majeure
No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, war, fire, explosion, riot, civil commotion, restriction by government or other competent authority, strikes, lock-outs, failure in supplies, or any cause whatsoever beyond its control.
3. Post-sales
Guarantee
The warranty periods for new radiators, restoration work and accessories are set out on our Warranty page, and run from the date of delivery. Goods are guaranteed to be free from manufacturing defects, and restoration work is guaranteed against defects in our workmanship, including the finish we apply. The Company will replace any faulty goods, or remedy any defective restoration work, free of charge within the applicable warranty period, subject to the following conditions:
- The defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation;
- The cost of labour is paid by the Purchaser;
- Proof of purchase is available;
- Powder coating of primed radiators by the Purchaser or their agents invalidates the guarantee, as the Company has no control over how the radiators have been shot-blasted or heat treated;
- The Company reserves the right to change only the defective section of a sectional radiator;
- Consequential loss — the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods;
- The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.
Radrestore reserves the right to give a refund of the cost of the goods or restoration work instead of replacing, repairing or remedying them. Such a refund would be given after the goods have been returned to Radrestore’s Manchester base.
Online orders — your right to cancel
If you buy goods from us online as a consumer, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of the day the goods are delivered (or, if your order arrives in more than one delivery, the day the last of the goods is delivered), without giving a reason. To cancel, just tell us clearly before the period ends — email to info@radrestore.co.uk is easiest, or call 0161 843 8163 — and return the goods to us within 14 days of telling us. Unless the goods are faulty, you are responsible for the cost of returning them. Radiators cannot normally be returned by post — return is by courier or pallet carrier, which typically costs between £75 and £150 depending on size and location, or we can arrange the return for you at your cost. We may reduce your refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (broadly, the sort of handling you could do in a shop). We will refund you within 14 days of receiving the goods back (or of you providing proof of return), including the cost of standard delivery (but not premium, timed or Saturday delivery upgrades).
This cancellation right does not apply to goods made to your specification or clearly personalised — including radiators built, assembled or finished to your chosen configuration, colour or finish.
Restoration of your own radiators is a service. If you order restoration at a distance (online, by email or by phone), you may cancel within 14 days of the day you place your order. If you would like us to start work within that period, you must expressly request this; you will lose the right to cancel once the work is complete, and if you cancel after work has started you will pay for the work done up to that point.
Model cancellation form (optional — any clear statement works): To Radrestore, Unit 8, Station Road Industrial Estate, Reddish, Stockport SK5 6ND (info@radrestore.co.uk): I hereby give notice that I cancel my contract for the sale of the following goods / supply of the following service: [description]. Ordered on / received on: [date]. Name and address of consumer: [name, address]. Signature (only if this form is notified on paper) and date.
Returns policy
Beyond the cancellation rights above, the Company will accept the return of non-faulty goods as long as the goods are unused and in the same condition in which they left its warehouse. Upon the return of such goods in the aforementioned condition, a refund of the cost of the radiator(s) in primer finish will be given within 30 days, subject to a 30% restocking charge and the cost of returning the goods to the warehouse. The cost of painting or powder coating is non-refundable. Nothing in these terms and conditions affects your statutory rights as a consumer, including — for online orders — your rights under the Consumer Contracts Regulations 2013.
Complaints
The Company prides itself on the provision of first-rate customer service; however, in the unlikely event that you do have a complaint, it must be furnished to the Company in writing within 7 days of the receipt of goods, setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.
4. Legal
UK law
These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these terms and conditions, ‘the Company’ refers to Radrestore Ltd, a company registered in England and Wales (company no. 10076783, VAT registration no. GB 246 0498 00), ‘Purchaser’ refers to the purchaser of any goods or services, and ‘goods’ refers to any item sold by the Company. Nothing in these terms and conditions shall be deemed to create a partnership, agency or other relationship between the Company and any supplier or purchaser of the Company’s products or services without the express written permission of the Company.
Copyright
All text, graphics, formatting and other materials present on the Company’s website or in the Company’s printed material remain the property of the Company. Any use of the Company’s materials without written permission from the Company is prohibited.
Website
By using the Company’s website you agree to these terms and conditions. If you do not agree with them, you may not use the website.
Security
The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur, and to remedy any breach in the unlikely event of one occurring. Web-based orders are processed through a secure, SSL-encrypted payment system. Card details are encrypted in transit and the Company holds no card details after the order has been successfully placed.
Privacy
The Company respects the privacy of its customers and the users of its website, and will never supply any personal details to third parties without permission. We are committed to acting in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.